Tag: Customer Experience
The Importance of Effective Cost Management for Insurance Companies in a Volatile Market
Karoliina Jääskeläinen Senior Director, Business Development @ in4mo Solera Published on May 29, 2023 | 2 min read In the current volatile market, insurance companies encounter exceptional challenges in managing, predicting, and estimating the costs of property claims, particularly those related to building claims, which are often more intricate and costly compared to content claims….
Better customer experience and cost savings from the partner network
Ben Arthur Customer Success Manager @ in4mo Solera Published on February 15, 2023 | 3 min read I think we can all agree solving one problem via a supplier seems a straightforward process. As we dig deeper into the process we recognise the secondary concerns mean that adding a supplier presents more challenges than is…
Benefits of Easy Site Inspection
Ben Arthur Customer Success Manager @ in4mo Solera Published on February 1, 2023 | 3 min read Inspection of property damage in the event of an insurance claim is a key part of the claims process for both Insurer and claimant. The ability to assess the damage, validate the cause and verify that policy coverage…
Benefits of First Notification of Loss (FNOL)
Ben Arthur Customer Success Manager @ in4mo Solera Published on January 18, 2023 | 3 min read The foundation of any claim is the FNOL (First Notification of Loss) process. Achieving success in executing this part of the process and the remainder of the claim has a high probability of progressing with little to no…
Customer Experience in the Insurance Claims Process
Customer Experience In The Insurance Claims Process Published on February 22, 2019 | 1 min read Indeed, “Most people aren’t thrilled to have to go through the claims process” says Blake Morgan, a customer experience futurist in this thought-provoking article. The author gives us an overview of how important it is for insurance companies to…
Customer Experience in Insurance Industry
Customer Experience in Insurance Industry Published on November 08, 2018| 1 min read The insurance start-up Hippo is implementing an interesting mix: leveraging the most advanced technologies to streamline the application process while keeping a much-needed human touch during support and claims. “Within the home insurance industry, customer experience has not always been an area…