Published on June 14, 2019 | 1 min read
Claims automation is a key focus area for insurance companies. It improves claims department productivity and free claims handlers to focus on complex claims and customer relationship.
Robotic Process Automation (RPA) is a new technology in insurers’ toolbox to deliver claims automation.
According to some industry research, claims turn-around time may be reduced by “75% – 85% by using RPA to handle data entry tasks for claims”.insurancethoughtleadership
Early adopters’ insurance companies have started using RPA in the claim process to optimize business efficiency; it is enabling organizations and employees to focus on the most important human tasks by eliminating admin routine that robots can do best.
The future of RPA looks promising especially if combined with AI to offer new automation possibilities to insurance companies.