{"id":7889,"date":"2022-09-06T06:44:50","date_gmt":"2022-09-06T03:44:50","guid":{"rendered":"https:\/\/in4mobackupstg.wpenginepowered.com\/support\/faq\/i-cannot-find-a-case-in-the-web-portal-what-do-i-do\/"},"modified":"2025-04-02T17:27:52","modified_gmt":"2025-04-02T14:27:52","slug":"i-cannot-find-a-case-in-the-web-portal-what-do-i-do-3","status":"publish","type":"faq","link":"https:\/\/www.in4mo.com\/support\/no\/faq\/i-cannot-find-a-case-in-the-web-portal-what-do-i-do-3\/","title":{"rendered":"Det finnes en sak jeg ikke finner i nettportalen, hva gj\u00f8r jeg?"},"content":{"rendered":"<ul>\n<li>Kontroller aktiverte filtre, og nullstill filtre om n\u00f8dvendig, enten ved \u00e5 fjerne avhuking fra enkeltfilter, ved \u00e5 klikke p\u00e5 &#8220;TIlbakestill&#8221; ved en filterkategori, eller ved \u00e5 klikke p\u00e5 &#8220;Tilbakestill alle&#8221; for \u00e5 fjerne alle aktiverte filtre.<\/li>\n<li>N\u00e5r en oppgave st\u00e5r i status 0, 0+ eller 1, er det mulig \u00e5 endre allokert firma for oppgaven, hvilket inneb\u00e6rer at en sak kan ha forsvunnet fra sakslista di dersom den er allokert p\u00e5 nytt til et annet firma dersom dere ikke er involvert i andre oppgaver i saken, evt. at oppgaven fjernes helt fra saken.<\/li>\n<li>Det kan v\u00e6re at du har for lavt autorisasjonsniv\u00e5 til \u00e5 se saker hvor du ikke er satt som ansvarlig for en oppgave. Du kan sjekke med en administrator eller annen kollega med h\u00f8yere autorisasjonsniv\u00e5 om de har tilgang til saken.<\/li>\n<li>Om du har v\u00e6rt tildelt en hovedbesiktigelse i en sak, og denne saken forsvinner b\u00e5de fra nettportalen og fra appen, kan det hende at forsikringsselskapet har tatt en tidlig erstatningsbeslutning, dvs. f\u00f8r besiktigelsen har blitt markert som ferdig, alts\u00e5 mens statusen er lavere enn 4. N\u00e5r dette gj\u00f8res overf\u00f8res besiktigelsen over til forsikringsselskapet, og du mister derfor tilgang til saken da du ikke lenger har en rolle i saken.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Kontroller aktiverte filtre, og nullstill filtre om n\u00f8dvendig, enten ved \u00e5 fjerne avhuking fra enkeltfilter, ved \u00e5 klikke p\u00e5 &#8220;TIlbakestill&#8221; ved en filterkategori, eller ved \u00e5 klikke p\u00e5 &#8220;Tilbakestill alle&#8221; for \u00e5 fjerne alle aktiverte filtre. N\u00e5r en oppgave st\u00e5r i status 0, 0+ eller 1, er det mulig \u00e5 endre allokert firma for oppgaven,&#8230;<\/p>\n","protected":false},"featured_media":0,"parent":0,"template":"","class_list":["post-7889","faq","type-faq","status-publish","hentry","topics-faq-no"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Det finnes en sak jeg ikke finner i nettportalen, hva gj\u00f8r jeg? - In4mo Support<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.in4mo.com\/support\/no\/faq\/i-cannot-find-a-case-in-the-web-portal-what-do-i-do-3\/\" \/>\n<meta property=\"og:locale\" content=\"nb_NO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Det finnes en sak jeg ikke finner i nettportalen, hva gj\u00f8r jeg? - In4mo Support\" \/>\n<meta property=\"og:description\" content=\"Kontroller aktiverte filtre, og nullstill filtre om n\u00f8dvendig, enten ved \u00e5 fjerne avhuking fra enkeltfilter, ved \u00e5 klikke p\u00e5 &#8220;TIlbakestill&#8221; ved en filterkategori, eller ved \u00e5 klikke p\u00e5 &#8220;Tilbakestill alle&#8221; for \u00e5 fjerne alle aktiverte filtre. 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