{"id":5562,"date":"2018-11-08T14:54:56","date_gmt":"2018-11-08T14:54:56","guid":{"rendered":"https:\/\/in4mo.com\/?p=2498"},"modified":"2024-11-24T17:05:16","modified_gmt":"2024-11-24T15:05:16","slug":"customer-experience-in-insurance-industry","status":"publish","type":"post","link":"https:\/\/www.in4mo.com\/support\/customer-experience-in-insurance-industry\/","title":{"rendered":"Customer Experience in Insurance Industry"},"content":{"rendered":"<p><strong>Customer Experience in Insurance Industry<\/strong><\/p>\n<p>Published on November 08, 2018| 1 min read<\/p>\n<p>The insurance <a href=\"https:\/\/www.forbes.com\/sites\/micahsolomon\/2018\/09\/24\/insurtech-startup-hippo-disrupts-the-insurance-industry-via-customer-experience-innovation\/#37f10a044d0e\" target=\"_blank\" rel=\"noopener noreferrer\">start-up Hippo <\/a>is implementing an interesting mix: leveraging the most advanced technologies to streamline the application process while keeping a much-needed human touch during support and claims.<\/p>\n<p>\u201cWithin the home insurance industry, customer experience has not always been an area of focus, and, as a result, hasn\u2019t evolved over time\u201d says <a href=\"https:\/\/www.forbes.com\/sites\/micahsolomon\/2018\/09\/24\/insurtech-startup-hippo-disrupts-the-insurance-industry-via-customer-experience-innovation\/#60e72a234d0e\" target=\"_blank\" rel=\"noopener noreferrer\">Assaf Wand, Hippo CEO.<\/a><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-8948 alignright\" src=\"https:\/\/in4mo.com\/wp-content\/uploads\/sites\/2\/2023\/01\/rawpixel-567016-unsplash-1024x683-1.jpg\" alt=\"\" width=\"415\" height=\"333\" \/><\/p>\n<p>On one hand the company is giving away a range of sensors to their policy holders to detect and prevent damages (water leaks, smoke&#8230;) while also providing a \u201cconcierge\u201d service responsible to check on the customer wellbeing during a claim.<\/p>\n<p>It\u2019s also fascinating, albeit a bit scary, to see real-life examples where technology is used for the benefit of the policyholder: Reviewing aerial imagery to check for roof damage, tracking building permit to remind people to update their policies, filling insurance application automatically from public data&#8230;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customer Experience in Insurance Industry Published on November 08, 2018| 1 min read The insurance start-up Hippo is implementing an interesting mix: leveraging the most advanced technologies to streamline the application process while keeping a much-needed human touch during support and claims. \u201cWithin the home insurance industry, customer experience has not always been an area&#8230;<\/p>\n","protected":false},"author":9,"featured_media":5941,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11],"tags":[93,86,72,71],"class_list":["post-5562","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-customer-experience","tag-home-insurance","tag-insurance-claims","tag-insurance-industry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - 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