{"id":5574,"date":"2019-02-22T08:52:59","date_gmt":"2019-02-22T08:52:59","guid":{"rendered":"https:\/\/in4mo.com\/?p=2531"},"modified":"2024-11-24T16:46:02","modified_gmt":"2024-11-24T14:46:02","slug":"customer-experience-in-the-insurance-claims-process","status":"publish","type":"post","link":"https:\/\/www.in4mo.com\/support\/customer-experience-in-the-insurance-claims-process\/","title":{"rendered":"Customer Experience in the Insurance Claims Process"},"content":{"rendered":"<p><strong>Customer Experience In The Insurance Claims Process<\/strong><\/p>\n<p>Published on February 22, 2019 | 1 min read<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-8540 aligncenter\" src=\"https:\/\/in4mo.com\/wp-content\/uploads\/sites\/2\/2023\/01\/photo-1521791055366-0d553872125f.jpeg\" alt=\"claim\" width=\"317\" height=\"211\" \/><\/p>\n<p>Indeed, \u201cMost people aren\u2019t thrilled to have to go through the claims process\u201d says Blake Morgan, a customer experience futurist in this thought-provoking article. <a href=\"https:\/\/medium.com\/@BlakeMichelleM\/customer-experience-in-the-insurance-claims-process-687717a9c8f2\" target=\"_blank\" rel=\"noopener noreferrer\">The author<\/a> gives us an overview of how important it is for insurance companies to focus on customer experience during the claims process. In the insurance world, there is always an inherent conflict of interest between saving money and helping customers.<\/p>\n<p>In practice, you do not have to choose, you can do both.<\/p>\n<p>For instance, insurance companies can increase efficiencies by building a strong ecosystem of partners ready to visit customers to evaluate and fix any property damages, while customers benefit from faster compensation decisions and simple things like on-time appointments and being kept in-the-loop at all times. After all, meaningful customer interaction is the foundation of a personalized customer experience.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-8548 aligncenter\" src=\"https:\/\/in4mo.com\/wp-content\/uploads\/sites\/2\/2023\/01\/rawpixel-567016-unsplash-1024x683-1.jpg\" alt=\"claims\" width=\"297\" height=\"198\" \/><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customer Experience In The Insurance Claims Process Published on February 22, 2019 | 1 min read Indeed, \u201cMost people aren\u2019t thrilled to have to go through the claims process\u201d says Blake Morgan, a customer experience futurist in this thought-provoking article. The author gives us an overview of how important it is for insurance companies to&#8230;<\/p>\n","protected":false},"author":9,"featured_media":5861,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11],"tags":[104,93,72],"class_list":["post-5574","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-claims-process","tag-customer-experience","tag-insurance-claims"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Experience in the Insurance Claims Process - In4mo Support<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.in4mo.com\/support\/customer-experience-in-the-insurance-claims-process\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Experience in the Insurance Claims Process - In4mo Support\" \/>\n<meta property=\"og:description\" content=\"Customer Experience In The Insurance Claims Process Published on February 22, 2019 | 1 min read Indeed, \u201cMost people aren\u2019t thrilled to have to go through the claims process\u201d says Blake Morgan, a customer experience futurist in this thought-provoking article. The author gives us an overview of how important it is for insurance companies to...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.in4mo.com\/support\/customer-experience-in-the-insurance-claims-process\/\" \/>\n<meta property=\"og:site_name\" content=\"In4mo Support\" \/>\n<meta property=\"article:published_time\" content=\"2019-02-22T08:52:59+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-11-24T14:46:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.in4mo.com\/support\/wp-content\/uploads\/sites\/2\/rawpixel-567016-unsplash-1024x683-1-e1581683500611.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"576\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Jean-Christophe Andre\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jean-Christophe Andre\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.in4mo.com\/support\/customer-experience-in-the-insurance-claims-process\/\",\"url\":\"https:\/\/www.in4mo.com\/support\/customer-experience-in-the-insurance-claims-process\/\",\"name\":\"Customer Experience in the Insurance Claims Process - In4mo Support\",\"isPartOf\":{\"@id\":\"https:\/\/www.in4mo.com\/support\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.in4mo.com\/support\/customer-experience-in-the-insurance-claims-process\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.in4mo.com\/support\/customer-experience-in-the-insurance-claims-process\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.in4mo.com\/support\/wp-content\/uploads\/sites\/2\/rawpixel-567016-unsplash-1024x683-1-e1581683500611.jpg\",\"datePublished\":\"2019-02-22T08:52:59+00:00\",\"dateModified\":\"2024-11-24T14:46:02+00:00\",\"author\":{\"@id\":\"https:\/\/www.in4mo.com\/support\/#\/schema\/person\/8212cf151afa611a3da7ba909c04035b\"},\"breadcrumb\":{\"@id\":\"https:\/\/www.in4mo.com\/support\/customer-experience-in-the-insurance-claims-process\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.in4mo.com\/support\/customer-experience-in-the-insurance-claims-process\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.in4mo.com\/support\/customer-experience-in-the-insurance-claims-process\/#primaryimage\",\"url\":\"https:\/\/www.in4mo.com\/support\/wp-content\/uploads\/sites\/2\/rawpixel-567016-unsplash-1024x683-1-e1581683500611.jpg\",\"contentUrl\":\"https:\/\/www.in4mo.com\/support\/wp-content\/uploads\/sites\/2\/rawpixel-567016-unsplash-1024x683-1-e1581683500611.jpg\",\"width\":1024,\"height\":576},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.in4mo.com\/support\/customer-experience-in-the-insurance-claims-process\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.in4mo.com\/support\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customer Experience in the Insurance Claims Process\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.in4mo.com\/support\/#website\",\"url\":\"https:\/\/www.in4mo.com\/support\/\",\"name\":\"In4mo Support\",\"description\":\"Insurance and Construction Software\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.in4mo.com\/support\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.in4mo.com\/support\/#\/schema\/person\/8212cf151afa611a3da7ba909c04035b\",\"name\":\"Jean-Christophe Andre\",\"url\":\"https:\/\/www.in4mo.com\/support\/author\/jc\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Customer Experience in the Insurance Claims Process - In4mo Support","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.in4mo.com\/support\/customer-experience-in-the-insurance-claims-process\/","og_locale":"en_US","og_type":"article","og_title":"Customer Experience in the Insurance Claims Process - In4mo Support","og_description":"Customer Experience In The Insurance Claims Process Published on February 22, 2019 | 1 min read Indeed, \u201cMost people aren\u2019t thrilled to have to go through the claims process\u201d says Blake Morgan, a customer experience futurist in this thought-provoking article. 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