I cannot find a case in the web portal, what do I do?

First check the filters and reset some or all if needed by pressing ‘Reset’ for a specific filter or ‘Reset all’ to deactivate all the filters.
When a task is in status 0, 0+ or 1, the insurance company can change the responsible partner office for the task – which means that the case will disappear from your case list if your company does not have any other tasks on this specific case.
Your authority level might be too low to view cases in which you are not set as responsible for a task. Contact an admin in your company or another colleague to see if they can see the case.
If you have been assigned the main inspection and this one disappears both from web portal and the application – the reason could be that the insurance company took an early compensation decision, in which case the inspection is transferred to the insurance company. This happens if a compensation decision is made before the inspection is marked as complete (i.e. when the status is lower than 4).