FAQ

You find the iCC principles document in a web portal by opening the Work plan in a case, and then by clicking the info icon (see illustration below).

In order to log in to the Task Reporter app you need a customer code. Each web portal in in4mo has got its own code. The codes for each respective portal can be found in the portal by clicking Support in the menu bar on top of the screen.

In some cases there can be a missmatch between the latest settings in the web portal and the mobile application, in4mo Task Reporter. This can result in the situation that you get a message that you must fill in all mandatory fields even if you have checked that all are filled in for the report template. Here are a few steps to check if this happens:

Make sure to “unmark” the report templates you won’t fill in for the specific task.
Check that you have network connection and that the outbox is empty.
Make sure you have the latest version of the Task Reporter app, we recommend to activate automatic update of the app.
Go to the settings in the Task Reporter app and click “Download report items”.
Send logs from the Task Reporter app and contact the support.

In some cases there can be a missmatch between the latest settings in the web portal and the mobile application, in4mo Task Reporter. This can result in the situation that you get a message that you must fill in all mandatory fields even if you have checked that all are filled in for the report template. Here are a few steps to check if this happens:

Make sure to “unmark” the report templates you won’t fill in for the specific task.
Check that you have network connection and that the outbox is empty.
Make sure you have the latest version of the Task Reporter app, we recommend to activate automatic update of the app.
Go to the settings in the Task Reporter app and click “Download report items”.
Send logs from the Task Reporter app and contact the support.

Huawei has an enforced security for sending data in background, that can cause problems when using the application.
Please go to Settings -> Protected application and add in4mo Task Reporter to the list of protected apps.

An in4mo certificate is tied to a person’s email address. If you or a colleague is going to change or has already changed your/their email address in in4mo, the in4mo support should be notified about the change so that we can move the certificate from the old address to the new one.

When a user is going to be unavailable, for example due to holiday, sick leave or work-related travelling or training, the user can be set as unavailable in in4mo. To be set as unavailable the user must have a deputy defined in the system. This deputy will receive chat and email notifications directed to the unavailable user for as long as this user is set as unavailable. A user can select their deputy under their profile (by clicking on your own name in the top menu in the portal), under ‘Profile’. It is also here in the user’s profile that the user can set themselves as unavailable. Admin users can also set users of their company as unavailable and assign a deputy.

Each user can decide what kind of email notifications they want to receive. This is done from the user’s own profile, which is accessed by clicking on the user’s own name in the menu on top of the portal, and then clicking on ‘Notifications’ on the left side in the profile. There are also a few settings related to chats here.

For more information about notifications in in4mo, please read here: Notifications in in4mo.

If you notice that report items you sent to a task have ended up in the wrong task/case, you can do the following:

Go to the task (in the web portal) that you accidentally sent the report information to and choose “Multimedia’ -folder
Press “Save’ under all the items you need for the actual task you were performing.
Then move all the items to the “Extras’ -folder and you can even add text to them saying that they are not a part of the task in question.
Go to the correct task and to the “Multimedia’ -folder. Scroll down the page until you see the “Upload pictures’ -box.
Get all the pictures into the task one by one by clicking on “Choose file’ and “Add’. This way you will get the items transferred to the right task. They will most likely be found in the downloads folder on your pc.
Alternatively you can add the multimedia by filling out the report from the web portal, if available in the portal.
You need to report in the right task to proceed to next phase.
Report to your superviser and the insurance company, if it is an insurance case, since it might have GDPR implications.

When automatic member selection is in use for an office, the defined tasks will automatically be assigned to the selected user(s) when this task type is assigned to the office. Admin users can select if this function should be in use for an office, and who should be selected as the automatic user choice. It is possible to set the same user as automatic user choice for all task types, to choose different users for different tasks, or to choose that some task types are assigned automatically, and others not automatically assigned.