Archives: FAQ
What is in4mo Task Reporter?
The in4mo application is called ‘in4mo Task Reporter’ and can be installed on Android and iOS smartphones and tablets with the following version requirements: Android version 8.0 or newer. iOS version 15.0 or newer for iPhones and iPads If you experience any issues with the mobile application, firstly make sure that you have the latest…
How do I install in4mo Task Reporter?
iPhone/ iPad: Go to App Store, search for in4mo Task Reporter and click to download application. Android: Go to Google Play Store, search for in4mo Task Reporter and click to download application. Windows: Go to Microsoft Store, search for in4mo Task Reporter and click to download application.
How do I log in to the in4mo Task Reporter?
If you experience any issues when logging in, firstly make sure that you have been added as a user in the portal you are trying to access. If you have been added as a user but you get an error message saying that “username/password is wrong’ – please make sure you are using the correct…
How do I update the in4mo Task Reporter?
For the application to work smoothly, it is recommended that the latest version of the application is installed on your device. The best way is to turn on the setting on your device, for the application to update automatically. How to manually update the application iOS – press the App Store icon on your device…
Where do I find the customer codes needed for logging in to the Task Reporter app?
In order to log in to the Task Reporter app you need a customer code. Each web portal in in4mo has got its own code. The codes for each respective portal can be found in the portal by clicking Support in the menu bar on top of the screen. For step by step instructions on how…
What do the statuses mean?
The image below shows the different task statuses tasks can have in in4mo, and what they mean. The image also shows some other icons you may encounter in the portal. Please note that most insurance companies have automatic budget approval on the inspection task, which means that the jump here from 1 will not be…
Where can I find the iCC principles document?
You find the iCC principles document in a web portal by opening the Work plan in a case, and then by clicking the info icon (see illustration below).
How do I make sense of a .csv file?
There are two different approaches to opening the .csv files in Microsoft Excel. They can be opened directly in Excel after the download is completed, or they can be saved on your computer, then opened through Excel. Opening a file saved on computer: Open Microsoft Excel, then click on ‘Data’. You will see a button…
Why does in4mo Task Reporter say I haven’t filled in all mandatory fields in the inspection report even if I have?
In some cases there can be a missmatch between the latest settings in the web portal and the mobile application, in4mo Task Reporter. This can result in the situation that you get a message that you must fill in all mandatory fields even if you have checked that all are filled in for the report…
I don’t receive tasks and my data is not sent to portal from my Huawei device?
Huawei has an enforced security for sending data in background, that can cause problems when using the application. Please go to Settings -> Protected application and add in4mo Task Reporter to the list of protected apps.