Archives: FAQ
Where can I find the iCC principles document?
You find the iCC principles document in a web portal by opening the Work plan in a case, and then by clicking the info icon (see illustration below).
Where do I find the customer codes needed for logging in to the Task Reporter app?
In order to log in to the Task Reporter app you need a customer code. Each web portal in in4mo has got its own code. The codes for each respective portal can be found in the portal by clicking Support in the menu bar on top of the screen.
How do I make sense of a .csv file?
There are two different approaches to opening the .csv files in Microsoft Excel. They can be opened directly in Excel after the download is completed, or they can be saved on your computer, then opened through Excel. Opening a file saved on computer: Open Microsoft Excel, then click on ‘Data’. You will see a button…
Why does in4mo Task Reporter say I haven’t filled in all mandatory fields in the inspection report even if I have?
In some cases there can be a missmatch between the latest settings in the web portal and the mobile application, in4mo Task Reporter. This can result in the situation that you get a message that you must fill in all mandatory fields even if you have checked that all are filled in for the report…
I don’t receive tasks and my data is not sent to portal from my Huawei device?
Huawei has an enforced security for sending data in background, that can cause problems when using the application. Please go to Settings -> Protected application and add in4mo Task Reporter to the list of protected apps.
Can I change a user’s account/e-mail address?
An in4mo certificate is tied to a person’s email address. If you or a colleague is going to change or has already changed your/their email address in in4mo, the in4mo support should be notified about the change so that we can move the certificate from the old address to the new one.
How do I set a Deputy?
When a user is going to be unavailable, for example due to holiday, sick leave or work-related travelling or training, the user can be set as unavailable in in4mo. To be set as unavailable the user must have a deputy defined in the system. This deputy will receive chat and email notifications directed to the…
What notifications can I get?
Each user can decide what kind of email notifications they want to receive. This is done from the user’s own profile, which is accessed by clicking on the user’s own name in the menu on top of the portal, and then clicking on ‘Notifications’ on the left side in the profile. There are also a…
What do I do if I accidentally sent report items to a wrong task?
If you notice that report items you sent to a task have ended up in the wrong task/case, you can do the following: Go to the task (in the web portal) that you accidentally sent the report information to and choose “Multimedia’ -folder Press “Save’ under all the items you need for the actual task…
How does automatic member selection work?
When automatic member selection is in use for an office, the defined tasks will automatically be assigned to the selected user(s) when this task type is assigned to the office. Admin users can select if this function should be in use for an office, and who should be selected as the automatic user choice. It…