Archives: FAQ
What do the statuses mean?
The image below shows the different task statuses tasks can have in in4mo, and what they mean. The image also shows some other icons you may encounter in the portal. Please note that most insurance companies have automatic budget approval on the inspection task, which means that the jump here from 1 will not be…
What do I do if I don’t want some items in Multimedia to be in the inspection report?
If there is some extra material in the ‘Multimedia’ tab you can send those items to ‘Extras’ tab by clicking on ‘Move to Extras folder’ next to the picture/other item. The items you moved will then be in the ‘Extras’ tab in the specific task. They will not be included in the report when you…
How does the dashboard work?
The dashboard is used for following cases and is an easy way to keep yourself up to date. What kind of information is displayed can vary depending on authority level and role. The dashboard shows the statuses of different tasks and displays when a task is getting close or has passed the target time.
Why doesn’t the app send my reported items to the web portal and the status is lower in the portal?
Check this if you see that the status of a task is lower in the web portal than in your application: This usually happens if your mobile device isn’t connected to the internet. No report items or information will be lost due to this. Check your internet connection and try also to connect your device…
How do I upload pictures/text to a task?
In addition to taking pictures from the mobile app, it is also possible to upload extra pictures and fill in text through the web portal. Please note that all mandatory fields still need to be filled in on the mobile app, for the task to be marked as completed. You can upload pictures by going…
I cannot find a case in the web portal, what do I do?
First check the filters and reset some or all if needed by pressing ‘Reset’ for a specific filter or ‘Reset all’ to deactivate all the filters. When a task is in status 0, 0+ or 1, the insurance company can change the responsible partner office for the task – which means that the case will…
How do I log in to the web portal?
Please check the following if you are not able to log in to the web portal. Check that you are in the right portal by checking the logo up to the left on the login page or the web address. If your company is using the Contractor solution, you should only log in to the…
How to filter for a specific issue in in4mo?
There are a lot of different filters in the case list in in4mo. By using a single filter or a combination of different filters, it is possible to restrict the number of cases shown in the case list, which can be useful for finding the cases relevant to you more quickly and easily. The filters…
What to do when I can’t find a specific office/partner when assigning a task in a case?
When assigning a task, if the office does not appear on the list – contact the insurance company. If the insurance company is not able to find out why this partner/office does not appear on the list, the insurance company can contact in4mo support.
How does the invoice feature work?
It’s possible to add invoices directly in a case in in4mo. To do this, go to the tab ‘Invoice’, where you click ‘Add invoice’ to open the window where you fill out information about the invoice and add the invoice file. Under the invoice tab there’s a row showing the approved budget for tasks assigned…