Archives: FAQ
Can I change a user’s account/e-mail address?
An in4mo certificate is tied to a person’s email address. If you or a colleague is going to change or has already changed your/their email address in in4mo, the in4mo support should be notified about the change so that we can move the certificate from the old address to the new one.
How do I set a Deputy?
When a user is going to be unavailable, for example due to holiday, sick leave or work-related travelling or training, the user can be set as unavailable in in4mo. To be set as unavailable the user must have a deputy defined in the system. This deputy will receive chat and email notifications directed to the…
What notifications can I get?
Each user can decide what kind of email notifications they want to receive. This is done from the user’s own profile, which is accessed by clicking on the user’s own name in the menu on top of the portal, and then clicking on ‘Notifications’ on the left side in the profile. There are also a…
What do I do if I accidentally sent report items to a wrong task?
If you notice that report items you sent to a task have ended up in the wrong task/case, you can do the following: Go to the task (in the web portal) that you accidentally sent the report information to and choose “Multimedia’ -folder Press “Save’ under all the items you need for the actual task…
How does automatic member selection work?
When automatic member selection is in use for an office, the defined tasks will automatically be assigned to the selected user(s) when this task type is assigned to the office. Admin users can select if this function should be in use for an office, and who should be selected as the automatic user choice. It…
What do I do if I don’t want some items in Multimedia to be in the inspection report?
If there is some extra material in the ‘Multimedia’ tab you can send those items to ‘Extras’ tab by clicking on ‘Move to Extras folder’ next to the picture/other item. The items you moved will then be in the ‘Extras’ tab in the specific task. They will not be included in the report when you…
Why doesn’t the app send my reported items to the web portal and the status is lower in the portal?
Check this if you see that the status of a task is lower in the web portal than in your application: This usually happens if your mobile device isn’t connected to the internet. No report items or information will be lost due to this. Check your internet connection and try also to connect your device…
How does the dashboard work?
The dashboard is used for following cases and is an easy way to keep yourself up to date. What kind of information is displayed can vary depending on authority level and role. The dashboard shows the statuses of different tasks and displays when a task is getting close or has passed the target time. Read…
How do I upload pictures/text to a task?
In addition to taking pictures from the mobile app, it is also possible to upload extra pictures and fill in text through the web portal. Please note that all mandatory fields still need to be filled in on the mobile app, for the task to be marked as completed. You can upload pictures by going…
I cannot find a case in the web portal, what do I do?
First check the filters and reset some or all if needed by pressing ‘Reset’ for a specific filter or ‘Reset all’ to deactivate all the filters. When a task is in status 0, 0+ or 1, the insurance company can change the responsible partner office for the task – which means that the case will…